Privacy policy

 

Last Updated: September 27, 2026

This Privacy Policy describes how Haloum (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.haloum.com (the “Site”).

1. Personal Information We Collect

We collect the following types of information:

A. Device Information

Automatically collected when you visit our Site:

  • Web browser and device type
  • IP address
  • Time zone
  • Cookies and tracking technologies
  • Pages or products you view
  • Referring websites or search terms
  • How you interact with our Site

We collect this information using:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels
  • Shopify Analytics and similar tools

B. Order Information

When you make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely; we do not store full credit card numbers)
  • Email address
  • Phone number

C. Customer Support Information

Information you provide when you contact us, including:

  • Email messages
  • Order details
  • Any voluntary information you choose to share

2. How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders
  • Provide shipping notifications
  • Communicate with you
  • Screen for fraud or security risks
  • Improve our Site and services
  • Provide personalized content or recommendations
  • Send marketing emails (you may opt out at any time)

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business.

A. Shopify

Our store is powered by Shopify. Shopify collects and processes your information as part of providing its services.

Read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy

B. Service Providers

We may share information with:

  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping providers (UPS, USPS, FedEx, DHL)
  • Email and marketing platforms
  • Analytics providers
  • Fraud prevention and security tools

These parties receive only the information necessary to perform their services.

C. Legal Requirements

We may share information to:

  • Comply with applicable laws and regulations
  • Respond to subpoenas, requests, or legal processes
  • Protect our rights or prevent fraud

4. Behavioral Advertising

We use your information to provide targeted advertisements and marketing communications, including:

  • Facebook / Meta Ads
  • Google Ads
  • Email marketing campaigns
  • Shopify Audiences (when applicable)

You can opt out of targeted advertising:

You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/

5. Your Rights

Depending on your location (including residents of the EU, UK, or California), you may have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Request a copy of your data
  • Opt out of marketing communications

To exercise these rights, contact us at:
support@haloum.com

6. Data Retention

We retain Order Information unless and until you request its deletion. Device Information may be retained for analytics, security, and operational purposes.

7. Minors / Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted.

8. Cookies

We use cookies to improve your browsing and shopping experience. Types of cookies may include:

  • Essential site cookies (required for checkout)
  • Functional cookies
  • Analytical cookies
  • Advertising cookies
  • Social media cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

9. Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such signals are detected.

10. Changes to This Policy

We may update this Privacy Policy to reflect:

  • Changes to our business practices
  • Operational updates
  • Legal or regulatory requirements

The most current version will always display the “Last Updated” date.

11. Contact Us

For privacy-related questions, data requests, or complaints, contact us:

Haloum Customer Support
Email: support@haloum.com
Website: www.haloum.com