Refund policy

 

Refund & Return Policy

Last Updated: September 27, 2026

We want you to love your Haloum products. Because we sell food items, we must follow strict food safety and hygiene regulations.

1. All Sales Are Final (Food Safety Regulations)

Due to FDA and food-handling regulations, we are unable to accept returns or exchanges on edible products once they have left our facility.

This policy helps us ensure the highest standards of safety, freshness, and hygiene for all customers.

2. Damaged, Incorrect, or Missing Items

If your order arrives in any of the following conditions:

  • Damaged
  • Incorrect
  • Missing items

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Email: support@haloum.com

Once verified, we will gladly provide a replacement item or issue store credit.

3. Order Cancellations

Orders may be canceled within 1 hour of purchase only. We process orders quickly to ensure freshness and quality.

If an order has already been shipped, cancellation is no longer possible.

4. Shipping Issues

Haloum is not responsible for:

  • Packages marked as delivered but not received
  • Incorrect shipping addresses provided at checkout
  • Delays caused by shipping carriers

However, we will do our best to assist you in filing a claim with the carrier when applicable.

5. Refund Approval

Refunds may be approved only under the following circumstances:

  • The product arrived damaged
  • The wrong item was shipped
  • A verified packing or fulfillment error occurred

Approved refunds will be processed back to the original payment method.

6. Contact Information

For any refund, return, or order-related questions, please contact us at:

Email: support@haloum.com